Personal data handling

Controller

Pah Venture S.A.S., Barranquilla, Colombia. Data protection contact: hola@pahventure.com.

Principles and purposes

We process data to answer requests, provide services the person requests, maintain security and meet applicable obligations. We limit use to disclosed purposes and access to the people and providers who need it.

Authorization

Chat requires a prior choice and a deliberate send action. You can withdraw permissions on the website. Contact the controller about data already received. Sending an inquiry does not authorize unrelated marketing messages.

Questions and complaints

Provide contact details and a clear description of your request. When needed, we will ask for sufficient information to verify identity or representation without requesting excessive data. Do not send identity documents through the public chat.

Access inquiries are handled within 10 business days, with a statutory extension of up to 5 business days where appropriate. Complaints are handled within 15 business days, with an extension of up to 8 business days in the cases set out by Colombian Law 1581 of 2012. We will explain any missing information needed.

Retention and providers

Retention depends on the purpose and applicable obligations. Infrastructure, AI and email providers may help deliver the requested service. The privacy policy explains processing and possible transfers. The cookie policy describes browser storage.

Supervisory authority

You may contact Colombia’s Superintendence of Industry and Commerce where appropriate.